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About Quay Holidays

Providing quality family holidays for over 15 years

The history of Quay

Set up in 2006 with just five properties, Quay Holidays’ portfolio now comprises over 100 properties, from cosy 1-bed apartments to spacious 5-bed houses. Local knowledge is Quay and our dedicated local team is passionate about finding the right property for your holiday. From our Poole Old Town base, we provide a comprehensive full-management service, taking the stress out of holiday letting for second homeowners and ensuring holiday guests enjoy a consistently high-quality service. All our properties offer a home-from-home experience, evidenced by the many satisfied guests who return year after year.

Your Quay to relaxation

Quay’s offices are open 7 days a week for guest arrivals. Our live website allows guests to book short breaks and longer holidays 24 hours-a-day. For guests who would rather speak to us, ‘phone lines are open until 10pm, 7 days a week! Quay’s directly-employed Service Team ensures standards remain consistently high. All properties are provisioned with linen and towels, including beach towels, ready for your use. A complimentary welcome pack of tea, coffee and hot chocolate together with local biscuits and nuts, is provided and in the fridge you will find a nicely chilled bottle of white wine awaiting your arrival!

Payment Methods

Credit, debit and American Express cards, sterling bank transfers or cheques all accepted.

Lines open to 10pm

The Quay team is available to receive your enquiries or queries until 10pm every evening.

WIFI

Staying in touch is easy with complimentary unlimited WIFI in all our holiday properties.

Linen and Towels

Beds made up with crisp white linen for your arrival. Bath and beach towels all provided.

Accessible Properties

Many properties with lift and level access available for those with mobility impairments.

Late arrivals

Late arrivals can be agreed by prior arrangement at no extra cost – just let us know when you plan to arrive!

Parking

Most of our properties offer free parking on-site. Check the property pages for guidance.

Welcome Pack

Complimentary welcome pack on arrival including tea, coffee, hot chocolate, local biscuits, nuts and a chilled bottle of wine.

Who We Are

Meet the Quay team

Helen Challis

BUSINESS PARTNER

Duncan Challis

BUSINESS PARTNER

Hannah Challis

HOLIDAY LETTINGS AGENT

Sarah Farmer

HOLIDAY LETTINGS MANAGER

Lucie Etches

HOLIDAY LETTINGS AGENT

Claire Beasley

HOLIDAY LETTINGS AGENT

Ella Terry

HOLIDAY LETTINGS AGENT

Savannah Hunt

HOLIDAY PROPERTY MANAGER

Catherine Connell

RESIDENTIAL PROPERTY MANAGER

Grace Watson

RESIDENTIAL LETTINGS NEGOTIATOR

Katie Ross

ACCOUNTS MANAGER

Chris Matthews

MAINTENANCE TEAM

Gildo Aguiar

MAINTENANCE TEAM

Karen Bagshaw

CLEANING SUPERVISOR

David Costa Marques

SERVICE TEAM

Did You Know?

Quay offers our clients the services listed below:

LETTINGS

From our high-profile premises in Poole Old Town, Quay Living let residential properties throughout the region, on long-lettings, corporate and serviced tenancies. We offer a comprehensive range of services from tenant-find only, to full management. With a substantial client base of individuals, companies and government bodies we offer a successful track record in letting quality properties to quality tenants.

HOLIDAYS

Quay Holidays is the foremost provider of luxury self-catered accommodation in Poole and West Bournemouth. By directly-employing our own service team we offer the consistently high level of service that repeat guests have come to expect, whilst simultaneously protecting our landlords’ investments. We consistently achieve high levels of occupancy throughout the year, attracting a combination of holidaymakers, business travellers and other occupiers who prefer the space, privacy and convenience of serviced apartments and houses over hotel accommodation. Our ‘phone lines are open until 10pm, 7 days a week to ensure we give clients the best opportunity to maximise bookings.

SALES

Quay Living offers a personalised sales service to residential owners, investors and second home owners. Our prominent premises are open 7 days a week in order that prospective buyers can discuss with us and view properties at a time convenient to them. Clients’ properties are marketed on all the principal property websites and in local publications.

MANAGEMENT

In addition to our residential management services, Quay Living offers block management services in the local area. We provide proactive, hands-on management and work closely with residents and landlords, with a team of tried and trusted contractors to achieve a reliable and cost-effective solution for larger residential developments.

QUAY NETWORK AUCTIONS

Quay Network Auctions offer a sales auction service for both commercial and residential properties via six London based auctions a year. Local expertise with national coverage reaching an extensive database of buyers.

TRUSTWORTHY & PROFESSIONAL

Quay Living is Regulated by RICS in its residential letting, sales and block management businesses. It is a licensed member of Propertymark (both NAEA and ARLA) and is registered with the Property Redress Scheme for independent dispute resolution.

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